Title: Network Analyst-2
Location: Madison , WI
Duration: 4months
Rate: 40HR C2C
Network Infrastructure Administrator
SUMMARY:
Under general supervision of the Application Systems Engineer - Supervisor, provides system wide technical support of the hardware and software comprising the BTC LAN/WAN. The Network Infrastructure Administrator is responsible for enterprise level support of the College’s information technology (IT) systems, networks and infrastructure including network layer one, network devices, and local and wide area networks. Secondary responsibilities may include maintaining desktops, and laptops, and printers and providing Help Desk customer service for faculty, staff, and students. The duties associated with this position include designing, installing, configuring, troubleshooting, and maintaining hardware and software with industry best practices for optimizing performance and providing security. This position will work cooperatively with BTC staff throughout the College to ensure the proper and efficient operations of IT systems. This position requires some after hours monitoring and response to service outage alerts.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
A. Provide technical support of the hardware and software comprising the BTC LAN/WAN.
1. Manage all network devices (100) to include but not limited to Cisco switches, routers, firewalls, wireless access points, network security devices, ASA, and Clean Access.
2. Research and determine switch hardware and software products and configurations to assure network performance.
3. Research, troubleshoot, and resolve network performance or system problem using system traces.
4. Troubleshoot network or component failures with other technical support staff.
5. Determine and implement network configuration changes and assess potential impact upon the college network and its customers.
6. Develop and maintain accurate system documentation and topology maps of the network.
7. Maintain a standard change management application to coordinate and deliver new or changed network resources.
8. Monitor and analyze anomalies of network resources. Provide analysis; determine solutions, high-level recommendations and appropriate reports to ITS management.
9. Develop and implement preventative measures by utilizing system utilities and invoking corrective measures in advance of failure.
B. Provide technical support coordination and administration functions
1. Coordinate with data and voice circuit providers and serve as the district contact for BTC telecommunication problems for all outreach locations.
2. Analyze service provider outage reports/service level reports.
3. Review customer requirements for creating and presenting solution proposals to ITS management.
4. Utilize the “HelpSTAR” application to provide complete, accurate and timely documentation of all troubleshooting processes to provide status reporting as well as a historical knowledge base for trend and analysis.
5. Maintain and document equipment inventories.
6. Maintain logs of equipment configurations and repairs.
7. Develop and present documentation; and provide guidance to the Management Team regarding the status of application, network or system problems, and escalate non-network related problems to the appropriate technical staff for resolution.
8. Consult with system engineers, and/or vendor technical support to investigate and resolve complex network problems.
9. Provide customer support and assistance via telephone and personal contact with customers.
10. Assign and maintain confidential information including passwords, access lists, or other sensitive data, and update computer systems to permit required access.
C. Provide technical and documentation assistance to ITS management on intelligent building networking systems.
1. Provide specifications for hardware and software.
2. Work with technical staff on product integration to provide recommendations to meet customer’s business needs.
3. Collaborate with technical staff to test the effectiveness of new application software or new releases of current application software.
D. Other duties and responsibilities.
1. Attend staff meetings, providing reports and proposals for consideration.
2. Evaluate and recommend hardware and software for possible purchase and use within BTC.
E. Incorporate team building and participation concepts; establish positive working relationships as part of the BTC culture.
1. Ensure effective written and verbal communications. Communications sent to others are representative of the section or functional area managers; understand your manager’s views, capabilities, and concerns.
A) Ensure communications are clear, objective, and sensitive to the stated purpose.
B) Use tact in formulating a response
2. Function as a team member, whether the team is ad hoc, formal, ongoing or associated with daily work.
3. Employee’s ideas are contributed, a positive attitude is maintained, communications are open and professional, employee works toward the common goal, time and talent are used efficiently, results are produced, and are able to stay on task.
4. Effective working relationships are developed and maintained, using positive, cooperative, and professional interactions with faculty, staff, students, coworkers, managers, and outside agencies and other individuals that you have contact with in your position.
5. Actively participate in priority BTC activities as assigned.
6. Day-to-day interactions with people are successful, productive, helpful and supportive.
SUPERVISORY RESPONSIBILITIES:
This position will not directly supervise other staff.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
A. Minimum 4 -7 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Experience supporting LAN/WAN systems, including routers switches, firewalls, and other network security devices is preferred.
B. Recent experience and responsibility for handling confidential or sensitive information including passwords, access lists, or other sensitive data.
C. Demonstrated ability to provide documentation and diagrams using Microsoft Office Suite including Word, Outlook, and Visio.
COMMUNICATION SKILLS:
A. Ability to effectively communicate information, translate technical terms for laypersons, interpret vague or abstract requests, and respond to complaints in a helpful and friendly manner.
B. Ability to read, understand and apply hardware/software technical specifications and documentation, technical process and procedures, and computer or training publications.
C. Ability to write routine business correspondence and special reports related to work activities.
D. Good verbal and written communication and listening skills with the ability to communicate facts vertically and horizontally with managers, faculty staff, students, vendor/contractors, and the general public.
E. Ability to prepare and write technical operational system documentation for network, infrastructure, and data systems.
REASONING ABILITY
D. Self‑motivated and goal-oriented with ability to perform tasks independently with limited direct supervision. Tasks are broad, diverse, and complex requiring advanced technical knowledge. The individual is required to determine appropriate process and employ a best practice troubleshooting methodology to correct problems.
E. Ability to work within structure of organizational policies and procedures and to establish and meet the objectives of the work unit.
F. Organizational skills with the ability to efficiently manage time, schedule personal work activities and manage multiple priorities effectively.
G. Ability to work effectively in a variety of situations, including those that may be fast paced and high pressure.
H. Problem solving skills and the ability to define problems, collect data, establish facts, and draw valid conclusions to solve practical problems.
I. Commitment to customer service with an ability to positively interact with a wide variety of people including managers, co-workers, staff, faculty, students and the general public on a continuous (multiple times per day) basis.
J. Ability to analyze and understand the technical concepts of a heterogeneous network and use best practice/protocol to resolve problems and determine the most effective and efficient way to ensure network availability and integrity.
Regards,
KENNETH CAUTELA
Resource Manager,
1221 Abrams Road, Suite# 109
Richardson - TX - 75081
Phone: (214) 295-6666 x 101
ken@zensoftsolution s.com
Fax: (972)231-8007