Inc. (SS, Inc.) SS, Inc. is a consulting firm based on
Denver, CO who works
with companies who seek to do a mass amount of growth in a short amount of
time. Currently, one of our clients with the biggest needs is looking to
hire an IT
DATA CENTER SERVICES TECHNICIAN. Details include..
DATA CENTER SERVICES
TECHNICIAN
Job Function Overview:
The Data Center Services
Technician is the first point of contact in a
multi-customer environment. Customer contact will come in the form of phone
calls, emails, and automated online systems. Incoming issues will require
problem identification, research, and resolution or escalation to technical
support. It is the responsibility of the technician to provide Tier 1
support regarding network and server related issues. These include, but are
not limited to, system backups, availability, service requirements and
password resets.
* Shifts are 8 hours, primarily 8pm - 5am Monday through Friday
* Other shifts may be occasionally required on an Overtime / Swap
basis
* This is a Non-Exempt (hourly) position.
Principle Responsibilities:
* Act has a "
Hands and Feet" resource for Tier 2 teams and customers
who are administering systems and networks remotely. "Hands and Feet"
requests are any type of request which requires an on-site presence to
physically touch a component or system. They include loading CDs, reseating
cables, power cycles, hard drive swaps, confirmation of power / error
lights, and so on. Requests which require the system chassis to be opened
will generally be the responsibility of the Hardware Team.
* Coordinate closely with the Hardware team.
* Respond to customer contacts via phone and automated system alerts
via
ticketing system.
* Use a variety of tools and resources to monitor system readiness and
report status changes as needed.
* Follow defined processes and techniques depending on customer,
nature of problem and severity.
* Work with customers and internal personnel to evaluate,
troubleshoot, and resolve or escalate problems to the appropriate Tier 2
personnel and vendors.
* Work closely with other team members, both locally and in other
locations, to ensure open issues are tracked, kept current, and transitioned
during shift changes.
* Perform Tier 1 Windows administration tasks, e.g. server patching,
basic troubleshooting and application maintenance.
Knowledge and Skills Required:
*
High School Diploma / GED
* Attention to detail and the ability to multitask is a must.
* One year or more operations/help desk experience in a
customer-facing role.
* Experience with Server/Network monitoring tools (NetIQ, Spectrum).
*
Experience with ticket tracking tools (Remedy, Heat).
* Experience as a Windows administrator in a multi-server environment.
* Excellent verbal/written communications and
customer service skills.
Other Qualifications:
Additional education a plus but not required:
* MCP or MCSA
* BS/IT or equivalent work history
* Basic Unix administration experience
* Education or experience equal to A+ or Network+ certification
Benefits:
Our client offers a comprehensive benefits package of Medical, Dental,
Vision, life insurance, long and short-term disability, vacation and more.
Please include the following in your response:
* Resume with 2 professional references
* Salary History
* Preferred contact method and times.
Compensation: $50-55k depending on years of relevant experience, education,
etc. plus relocation.
Should you be interested in this position, please email a clean copy of your
resume (Word format preferred) to
jackie@sorcesolutio ns.com along with 3-5
available times for a telephone prescreening (30 minutes maximum). In order
to ensure a response within 48 hours, please be sure to include the position
title in the subject line of your response message.
Should you not be interested the above listed position but know of someone
who may be - please feel free to forward this message and please let us know
who referred you. For other positions, check out our website listings at
www.sorcesolutions. com.
Thank you for your time - have a great day!
Jacqueline M. Sorce
Owner/President - Sorce Solutions, Inc.
700 Colorado Blvd. #299
Denver, CO 80206jackie@sorcesolutio ns.comhttp://www.linkedin .com/in/sorcesol utionswww.sorcesolutions. com
